To better assist you, we have compiled some common questions from our customers here.
1. How do we protect our customers?
We protect your information as it travels from your computer, smartphone, or tablet to our server. We make this possible using data encryption (TLS), thus complying with the highest online security standards.
- PCI
Therefore, you can rest assured, no one will see your financial data.
3- How does LoopsShop's security work?
LoopsShop is responsible for the customer's money from the moment of purchase until the product arrives at their home. Remember that a 100% refund is guaranteed; if the product arrives defective, broken, or doesn't arrive at all, we will refund your entire purchase.
4- What is the delivery time?
Our customers are receiving their orders in approximately 4 to 15 business days. The product will be shipped directly from our factory to your home.
The maximum delivery time is 40 business days. If it doesn't arrive within this timeframe, we will refund your money without any hassle, directly to your bank account.
5. Where does the product come from?
From our factories abroad
6- Can I pay in installments via bank slip?
No, installment payments are only accepted via credit card.
7. Is there a warranty?
We offer a return or exchange guarantee if you use the product for 7 days and find any manufacturing defects.
8- What if my delivery is late?
Rest assured. Your shipment is tracked daily, and if the product does not arrive for any unexpected reason, within 40 business days Within 10 days of shipment, in accordance with the shipping and delivery terms, a 100% refund will be issued.
9- Could I be taxed by Brazilian Customs?
Customs Taxation: Loopsshop has joined the government's "Remessa Conforme" program (a program created by the Federal Revenue Service that establishes differentiated customs treatment and tax exemption for marketplaces that choose to register for the initiative) through a logistics partnership. Therefore, all import taxes are paid by us at the time of shipment, making the entire shipping process from our overseas warehouse as fast and secure as possible.